Co/LAB Lending Privacy Policy and Terms of Use

Effective Date: April 10, 2023

Welcome to the Co/LAB Lending website (the “Website”). This Privacy Policy and Terms of Use (“Policy”) explains how Co/LAB Lending (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you use the Website. It also describes your rights regarding your personal information and how you can contact us about our privacy practices.

1. Your Agreement

By using the Website, you agree to the terms of this Policy. If you do not agree to this Policy, please refrain from using the Website. This Policy applies to all information collected through or in connection with the Website.

2. Information We Collect

We collect two main types of information when you use the Website:

Personal Information: This includes information that can be used to identify you, such as your name, address, phone number, email address, Social Security number, employment information, and financial information. We collect this information when you submit a mortgage application, contact us through the Website, or create an account.
Non-Personal Information: This includes information that does not identify you personally, such as your browser type, operating system, IP address, the pages you visit on our Website, and the time and date of your visit. We collect this information automatically when you use the Website.

3. How We Use Your Information

We use your information for several important purposes:

• To process your mortgage application and service your loan effectively.
• To verify your identity and prevent fraud for the security of your information and our services.
• To send you important information about your mortgage loan, including account statements, notices, and updates.
• To respond to your inquiries and requests to ensure we provide the best possible customer service.
• To improve the Website and our services by analyzing user behavior and website traffic.
• To send you marketing communications, but only with your prior consent. You will always have the option to opt-out of receiving such communications.

4. Sharing Your Information

We understand the importance of protecting your privacy. We will not share your information with any third party for marketing purposes without your explicit consent. However, we may share your information with trusted third-party service providers who help us operate the Website and provide our services. These service providers are contractually obligated to keep your information confidential and use it only for the specific purposes we have authorized.

We may also be required to share your information with other third parties in certain circumstances, such as:

• Credit bureaus and reporting agencies to verify your creditworthiness and process your mortgage application. 
• Lenders and investors who may participate in financing your mortgage loan. 
• Government agencies and law enforcement officials as required by law or in response to a legal process.

5. Your Choices

We respect your right to control your personal information. Here are some ways you can exercise your choices:

• You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in any email you receive from us.
• You can access and update your personal information through your account on the Website.

6. Data Security

We take the security of your personal information very seriously. We implement reasonable precautions to protect your information from unauthorized access, disclosure, alteration, or destruction. However, it is important to remember that no website or internet transmission is completely secure.

7. Children’s Privacy

The Website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

8. Links to Other Websites

The Website may contain links to other websites that are not operated by Co/LAB Lending. We are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites before you provide any personal information to them.

9. Changes to this Policy

We may update this Policy from time to time to reflect changes in our practices or comply with new legal requirements. We will post any changes on the Website. We encourage you to review this Policy regularly for changes.

10. Contact Us

If you have any questions about this Policy or our privacy practices, please do not hesitate to contact us at:

Co/LAB Lending
8795 Peach Street, Erie, PA 16509
1.800.280.2022

We appreciate your understanding.